Privacy policy

Last changes 11.11.2011


This Privacy Policy (hereinafter referred to as the Policy) applies to all user information that CRYSTAL SPRING LLP and / or its affiliates, including all entities belonging to the same group as CRYSTAL SPRING LLP (Crystal Spring) may receive during the use of any of the sites, services, programs and products of Crystal Spring (hereinafter – Services, Crystal Spring Services). User’s consent to provide personal information, expressed by this Policy, during relations with any of the entities belonging to Crystal Spring shall apply to all entities belonging to Crystal Spring.


Use of Crystal Spring Services constitutes the unconditional consent of the user to abide by this Policy and the terms of personal information processing specified herein; In case of disagreement with these conditions, the user should refrain from using the Services.


1. User personal information collected and processed by Crystal Spring


1.1. For purposes of this Policy, “user’s personal information” shall mean:


1.1.1. Personal information that the user provides when registering (creating an account) or in process of using the Services, including personal information of the user. Mandatory information required for use of Services is marked in a special way. The rest of the information is provided at user’s discretion.


1.1.2 Data that is transferred to Crystal Spring Services in automatic regime through the software installed on the user’s device, including IP address, cookie information, details of browser (or other software used to access Services), timing of access and address of requested page.


1.1.3 Other user information, collection and/or provision of which is stipulated in Regulations of certain Crystal Spring Services.


1.2. This Policy is only applicable to Crystal Spring Services. Crystal Spring does not control and is not responsible for third-party websites which user may visit via links on Crystal Spring sites, including links returned by search. These sites may collect or request personal information and may perform other scripts.


1.3. Crystal Springs normally does not verify the fidelity of personal details provided by users, and does not control their relevance. However, Crystal Springs assumes that users submit true and sufficient personal details in answers to the questions in registration form, and duly update this information.


2. Purpose of collection and processing of users’ personal details.


2.1. Crystal Spring only collects and keeps personal details that are necessary for provision of Services (performance under agreements and contracts with the user).


2.2. Crystal Spring may use user’s personal details for the following purposes:


2.2.1. Identification of a party under agreements and contracts with Crystal Spring;


2.2.2. Provision of personalized Services to the user;


2.2.3. Communication with the user, if necessary, including sending notifications, requests and information related to the use of the Services, rendering services, as well as processing of requests and queries from the user;


2.2.4. Improvement of Services, their usability, development of new Services and processes;


2.2.5. Targeting of advertisement and promotions;


2.2.6. Statistical and other research.


3. Terms for processing of user personal information and its disclosure to third parties.


3.1. Crystal Spring stores personal information of users in accordance with the internal regulations of specific services.


3.2. Personal information of users shall be kept confidential, except for cases when user voluntarily discloses such information to public. When using certain Service, the user agrees that part of their personal information shall become public.


3.3. Crystal Spring has the right to disclose personal information of user to third parties in the following cases:


3.3.1. User expressly consented to such actions;


3.3.2. Disclosure is necessary in the course of use of certain Service by the user, or needed in order to fulfill user’s request. At that, personal information shall be kept confidential, and the user shall be expressly informed of such disclosure;


3.3.3. Disclosure is required in accordance with legislation of the Republic of Kazakhstan or other applicable legislation, subject to procedures established by law;


3.3.4. Such disclosure occurs in process of sale or other transfer of business (complete or partial) while the benefitiary shall undertake all obligations under this Policy in regard to obtained personal information;


3.4. When processing users’ personal data, Crystal Spring is governed by existing regulations of the Republic of Kazakhstan.


 4. Change of personal information by user


4.1. The user may, at any moment, change (update, amend) provided personal information or part thereof, as well as parameters of confidentiality, by editing own personal information in the section “Profile” of a relevant Service.


5. Measures used to protect user personal information


Crystal Spring takes necessary and sufficient organizational and technical measures to protect user personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, and other unauthorized actions of third parties.


6. Changes in Privacy Policy. Applicable law


6.1. Crystal Spring has the right to make changes to this Privacy Policy. Whenever the changes are made to the policy, date of last update shall be specified. New version of Policy enters into force immediately upon its publication, unless the new version of Policy stipulates otherwise. The current version is always available at


6.2. This Policy and relations between the user and Crystal Spring arising out of the Privacy Policy, are governed by law of Kazakhstan.


7. Feedback. Questions and suggestions


All questions and suggestions regarding this Policy should be directed to User Support of Crystal Spring (, or at the address 280 Baizakov St., BC «Almaty Towers», South Tower, 22 floorAlmaty, Kazakhstan, 050040, “CRYSTAL SPRING” LLP.