Business process management is the key automation task for any large organization, still most automated systems cover only the portion of business processes, such as accounting or client relations management (CRM). Only the centralized BPM system allows building the basis for complete corporate automation system.
BPM (Business Process Management) – is a concept where the company is managed by steering the business processes, which are viewed as special resources of the company, that can be gradually adapted to process of change; such system relies on principles of transparency and clarity of corporate business processes with the system of formal notations, by relying on software for modelling, simulation, monitoring and analysis of business process, with the ability to dynamically remodel the business process by participants using the software systems.
BPMS/BPMT (Business Process Management System/Tool) – a process software that supports the BPM concept.
Gartner corporate specialists highlight the following key functional parts of BPMS systems:
- Process orchestration engine to enable operation in structured and non-structured processes and scenarios
- Process modeling environment for development of processes and auxiliary activities
- Content management system (for documents, images, etc.) to support the processes that require ongoing changes in content.
- System of human interaction management, allowing the workers to seamlessly interact within their processes
- Integration of processes with resources that they control, such as people, systems, data, event flows, objectives and KPI
- Active analytic tools, allowing to monitor the activities, ongoing changes, capable of analyzing the actions from within the process and around it
- “On-demand” analytics – data necessary for support and optimization of processes
- Management and administration for monitoring and adjustment of technical aspects of the system
- Component repository that allows you to reuse the previously developed parts of processes in the form of functions and subprocesses in new business processes.
The main objectives of implementing BPMS:
- Process execution control
- Execution timing control
- Automatic verification of input data for human errors
- Automatic generation of documents, according to the adopted work regulations
- Uniformity of the process flow and their compliance with the adopted regulations
- Manageability of business processes, objective optimisation of business processes
- Reporting on the actual workload on company employees and the efficiency of business processes.
The difference between BPM approach and electronic document control:
| Electronic document control | BPM | |
| Document control | + | + |
| Form customization | +/- | + |
| Versions and unchanging forms | +/- | + |
| Reportinga and KPI | – | + |
| Involvement of external information systems and equipment | – | + |
| Work groups | +/- | + |
| Hints and learning materials within the forms | – | + |
|
Automatic calculation/change of data |
– | + |
Advantages of Crystal Spring SpringDoc:
- Based on industry-accepted Oracle, but very customized on the basis of experience in implementing the solution in Kazakhstan
- Adapted for fast development, implementation and support of business processes
- Modest requirements for operation and support personnel
- Localized interface
- The developers’ team is located in Kazakhstan
- Competitive cost of system ownership and flexible project financing options.
BPM SpringDoc is a high-end business management system, allowing for simultaneous automation of hundreds of business processes covering thousands of users.
We would be keen to make an expanded presentation of the system during the meeting with you.
BPM SpringDoc already in use:
“Bank of Astana”, Kazakhstan
Comprehensive Business Process Management system SpringDoc was implemented in 2014-2015. The solution helped automate most critical business processes in the bank, significantly improving client services and business controls. If you want to know more about this project – contact us and we shall organize reference visit, or shall provide a feedback from the Bank.
“First Credit Bureau”, Kazakhstan
SpringDoc is used in the First Credit Bureau since 2014. With our solution, we automated all major processes, such as the issue of credit reports, their contestation, and access to the database of the FCB. If you want to know more about this project – contact us and we shall organize reference visit, or shall provide a feedback from the First Credit Bureau.
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